Shipping policy
Thank you for shopping with 123Luxuries. Please read our Shipping Policy carefully to understand how we deliver your order.
1. Processing Time
- All orders are processed within 2–5 business days once payment has been received.
- Orders are not shipped on weekends or public holidays.
- If we are experiencing a high volume of orders, processing times may take longer. We will notify you of any significant delays.
2. Shipping Rates & Delivery Times
- Shipping costs are displayed at checkout.
- Standard delivery within New Zealand usually takes 2–7 business days after dispatch.
- Rural addresses may take longer.
- We currently ship within New Zealand only (international shipping may be added in future).
3. Tracking Your Order
- Once your order has shipped, you will receive a confirmation email with tracking details (if available from the courier).
- Please allow up to 24 hours for tracking updates to appear.
4. Delays
- We are not responsible for delays caused by courier services, weather conditions, or events outside our control.
- Under the Consumer Guarantees Act 1993, you are entitled to a remedy if your goods are not delivered within a reasonable timeframe.
5. Risk & Ownership
- Risk of loss or damage passes to you once your order has been dispatched.
- Ownership of the goods passes to you once full payment has been received.
6. Incorrect or Damaged Orders
- If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery.
- We will arrange a replacement, repair, or refund in line with the Consumer Guarantees Act.