Privacy policy

At 123Luxuries, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you shop with us, we may collect the following information:

  • Personal details: name, email address, phone number, billing/shipping address.
  • Payment details: processed securely through Shopify’s payment providers (we do not store your credit card information).
  • Order information: products purchased, order history, and communication with us.
  • Website usage data: cookies and analytics to improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your purchase.
  • Provide customer support.
  • Improve our website and services.
  • Send marketing emails (only if you have opted in – you can unsubscribe anytime).

3. Sharing Your Information

  • We share your data only with trusted third parties who help us operate our store (e.g., Shopify, payment providers, courier services).
  • We do not sell or rent your personal information to other companies.
  • We may disclose your information if required by New Zealand law.

4. Cookies

Our site uses cookies to:

  • Remember your preferences.
  • Enable secure checkout.
  • Analyse website traffic and performance.

You can disable cookies in your browser, but this may affect your shopping experience.

5. Data Storage & Security

  • Your information is stored securely through Shopify’s servers.
  • We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
  • However, no method of online transmission is 100% secure.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to your information.
  • Opt out of marketing communications at any time.

To exercise these rights, please contact us (details below).

7. Third-Party Services

Our store uses third-party apps and payment gateways (e.g., Afterpay, PayPal, Laybuy). These providers have their own privacy policies, which we recommend you read.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and take effect immediately.